Terms & Conditions

This website, juliametelitsa.ae, is owned and operated by Iuliia Metelitsa Marketing and PR, a sole establishment licensed in Dubai, United Arab Emirates, under Trade License number 1647213 and UAE Advertiser Permit number 6446584.

Registered address: Business Bay, Hamilton Residency 210, Dubai, United Arab Emirates. Contact: iuliiametelitsa@gmail.com, +971 58 273 4132.

In these Terms, “we”, “us” and “our” refer to Iuliia Metelitsa Marketing and PR. “You”, “client” and “partner” refer to the person or company using this website or engaging our services.

By accessing this website, requesting a quotation or confirming a booking, you agree to these Terms and Conditions and to our Privacy Policy.

We may update these Terms from time to time. The version published on this website at the moment your booking is confirmed applies to that engagement.

We provide content creation and marketing services, including UGC and branded video production, photography, AI-generated visuals, social media publication through our own channels, influencer campaign coordination, personal branding programmes and marketing consultancy.

Service descriptions, deliverables and indicative prices are published on the Rates page. They are an invitation to discuss and do not constitute a binding offer until a quotation is confirmed in writing by both parties.

All services are provided in accordance with the laws of the United Arab Emirates, including the UAE Media Content Standards and advertising disclosure requirements. Paid partnerships published on our social media channels are labelled as advertising as required by UAE regulations.

A booking is confirmed once the scope, deliverables, timeline and price have been agreed in writing (email or WhatsApp is sufficient) and the advance payment has been received.

Any change to the agreed scope after confirmation may affect the price and the delivery timeline and must be agreed in writing.

• All prices are quoted in UAE Dirhams (AED) unless stated otherwise.
• A 50% advance payment confirms the booking. Production begins once the advance payment is received.
• The remaining 50% is payable before final delivery or publication.
• Prices exclude third-party costs such as location fees, filming permits, props, products, paid media, talent fees and travel outside Dubai, unless expressly included in the quotation.
• Value Added Tax (VAT) is charged at the applicable UAE rate where we are required to do so by law; where VAT applies, it is shown separately on the invoice.
• Bank transfer charges and payment processing fees are borne by the client.

Standard delivery time is 5 business days after filming, unless a different timeline is agreed in writing.

Each deliverable includes one round of revisions. Revisions must relate to the agreed brief. Additional revisions, or changes to the concept after approval, are quoted separately.

Deliverables are considered accepted if no revision request is received within 7 calendar days of delivery. Editable project files remain available for 7 calendar days after delivery.

Because our services are custom-made creative work produced to your brief, refunds are limited as follows:

• Cancellation more than 7 calendar days before the agreed production or filming date: the advance payment is refunded in full, less any third-party costs already committed on your behalf.
• Cancellation between 7 and 2 calendar days before the agreed production or filming date: 50% of the advance payment is refunded; the remainder covers reserved production time and preparation work.
• Cancellation less than 48 hours before the agreed production or filming date, or failure to attend a confirmed shoot: the advance payment is non-refundable.
• Cancellation after production has started: fees for work already completed and for committed third-party costs are non-refundable; any unused balance is refunded.
• Once final files have been delivered, or once sponsored content has been published on our social media channels, the fee is non-refundable.
• If we are unable to deliver the agreed services for reasons within our control, you may choose between rescheduling at no additional cost or a full refund of amounts paid for the undelivered services.
• Approved refunds are processed within 14 business days to the original payment method. Dissatisfaction with subjective creative style, where the deliverables match the agreed brief, is addressed through the included revision round rather than a refund.

• Provide a clear brief, brand guidelines, products or samples and any required access in good time.
• Ensure that all materials you supply (logos, music, images, claims) are lawful, accurate and free of third-party rights infringement.
• Obtain any approvals required by your own organisation before publication.
• Comply with UAE advertising, consumer protection and media content regulations in respect of the campaign and the claims made about your products or services.

We retain ownership of the copyright in all content we create until full payment has been received. On full payment, you receive the usage rights specified in the quotation (platform, territory and duration).

Unless otherwise agreed, usage rights cover organic use on your own social media channels. Paid media, whitelisting, out-of-home, print or broadcast use, and extended or perpetual terms, are quoted separately.

We reserve the right to display the content in our portfolio and on our own channels as an example of our work, unless a confidentiality arrangement is agreed in writing.

Our total liability arising out of or in connection with any engagement is limited to the total fees paid by you for that engagement.

We are not liable for indirect or consequential losses, including loss of profit, loss of sales or loss of reputation, or for campaign performance, reach, engagement or sales results, which depend on factors outside our control.

Neither party is liable for delays or failures caused by events beyond reasonable control, including illness, travel restrictions, weather, platform outages or decisions of public authorities.

Each party will keep confidential any non-public information received from the other party and use it only for the purposes of the engagement.

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The parties will first attempt to resolve any dispute amicably. Failing that, the courts of Dubai have exclusive jurisdiction.